I think it would be great to have a contact button on the frontpage or under others, where you can fill a formular to tell your problem. I often have trouble finding out who I should talk to and it would be easier on the staffs owls if it was in a formular where technical staff, MoM, Headmaster, leaders and maybe heads of the houses could go in and see whats wrong and take the tasks they can when they have time. That way everyone doesn't contact one, but contact a team, so it is easier to handle. And the staff wouldn't have to say "you have to contact Valentine" because he would then also see the trouble, if only he can handle it.
Customer support service by UserEcho