Lately, I've noticed there a have been a lot of trolls in the chat. Staff members will fix one problem, leave for less than a minute, only to be called back for yet another misuse of chat. Some of the things the trolls say and do can be triggering, or at least have in my case.
What if we had a something that immediately deleted a message that included certain words? Once the message was deleted a ping could be sent with a warning, and a ping sent to a staff member regarding a misuse of the chat. This way, not as many people would see the incriminating message, and it would be much easier to "have staff handle it". There could also be a timeout for the person who sent the message until a staff could check to see what happened.
I believe this could take a lot of stress off the staff who are already working so hard to keep this site safe and fun for all of us.
Customer support service by UserEcho