There's no restriction in chatting when you're fainted on the pc. But when you're on your mobile, you can't reach chat (as a VIP of course) when you're fainted, you just get to the fainted site.
I agree, chat should either be available on phone when you have VIP but are fainted. Or you shouldn't be able to use chat on browsers when you're fainted. It's a bit weird that it goes two ways now.
Customer support service by UserEcho